Shipping Policy of Evelyn & Co. London

At Evelyn & Co. London, we aim to make your shopping experience smooth and enjoyable. This policy explains our delivery times, shipping conditions, and order tracking.

Processing Time

Orders are processed within 1–2 working days after purchase confirmation.
You will receive an email confirmation with all order details once your purchase has been placed.

Delivery Times

Standard delivery to the UK usually takes 7–12 working days after dispatch.
Delivery times may vary due to:
- Seasonal demand (holidays, sales periods)
- Carrier delays (e.g. weather conditions, strikes)
- Customs checks or other unforeseen circumstances

We will always do our best to deliver within the estimated time frame.

Shipping Costs

Free standard shipping is available on all orders, regardless of the order amount or location within the UK.
If faster delivery options become available in the future, these will be shown at checkout.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number.
You can follow the progress of your shipment through the carrier’s website to see when it will arrive.

Responsibility for Delays

While we do our utmost to deliver within the estimated timeframe, certain events outside our control may cause delays (such as severe weather, carrier disruptions, or customs checks). Evelyn & Co. London cannot be held liable for such delays but will support you in tracking and resolving any delivery issues.

Questions and Support

If you have any questions about your delivery, our customer service team is here to help:
📧 info@evelyncolondon.com

We aim to respond to all inquiries quickly and professionally.